ORDER

* Payment methods 

As soon as your order is placed, the amount is debited from your account. To cancel your order, please contact us and we will refund you directly to your account. Easy returns: if an item doesn't suit you, simply return it to us for an exchange or refund.

 

The following payments are accepted:

Credit card

You an pay by Visa, Mastercard and American express. Visa and Mastercard cards are verified by a secure code. Payment is charged to your card one you place the order.

Payment apps

You can pay by payment application: via Paypal.

This implies that no banking information concerning the Client is transmitted via the site www.character-paris.com

Payment is therefore secured by the partners responsible for managing financial transactions. 

The order will be recorded and validated upon acceptance of payment by the banking service.

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* Change or cancel your order

For more details on your 14 days right of return, please go to the returns policies section of the site. This section details your statutory cancellation rights.

You have the right to cancel your purchase and receive a full refund if you notify us in writing as set forth below that you are exercising this right of cancellation no later than fourteen business days (excluding weekends and holidays) the day after receipt of your goods.

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To exercise this right of cancellation:

Contact us by email at

contact.characterparis@gmail.com

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Follow the return instructions outlined in the Returns and Exchanges section of this iste.​

 

Please note that if the returned items are damaged or if they are not returned, we will be entitled to seek compensation from you for any losses that may be caused.​

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If your items are defective or do not match the description given on the site, we will refund the amount of your order for theses items. For more information returning your items to our warehouse, please refer to the Returns Policy section of this site.

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We recommend that returned goods be shipped via insured traceable delivery for your protection.​

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Sometimes an order or part of an order may be canceled by our system for different reasons. In particular for the following reasons:

-Item(s) not available

-Difficulty processing your payment information

-Unable to ship to address provided 

-A duplicate order was placed

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If we cancel your order, you will receive an email which will explain the reason for the cancellation. You will not be charged for canceled items. If you are interested in alternative products contact us by email at contact.characterparis@gmail.com or by WhatsApp at +33(0)699641639